Disputes & recovery agent
Most disputable charges are never disputed, not because the case is weak but because assembling free-time terms, event timestamps, and carrier tariffs takes hours per container. The disputes and recovery agent assembles the case automatically and pursues it to settlement.
What it does
- Validates demurrage and detention invoices against contracted free time and actual container events
- Assembles dispute files with terminal, carrier, and tracking evidence
- Files disputes and manages carrier correspondence to resolution
- Prepares laytime statements and demurrage claims for bulk and tanker fixtures
- Reports recovered amounts and win rates by carrier and lane
Inputs
- Carrier invoices
- Contracts and free-time terms
- Container event data
- Charter party terms where applicable
Outputs
- Dispute filings with evidence
- Recovery ledger
- Carrier performance reports
- Laytime calculations
The rest of the crew
Port call agent
Coordinates the port call end to end and audits every disbursement line before you pay it.
Learn more →Customs & tariff agent
Handles classification, entries, and export filings on both sides of the trade, and recovers duty you are owed.
Learn more →Documentation agent
Chases, checks, and clears trade documents before banks or customs can reject them.
Learn more →Freight audit agent
Checks every freight invoice, ocean and air, against contracted rates and recovers the difference.
Learn more →Watchtower
The monitoring layer: vessels, containers, tariffs, sanctions, and deadlines, watched around the clock.
Learn more →